The Role
We are looking for an additional field service engineer to join our service team, providing field service, field repairs, remote technical support, remote software support and occasional training to our customers. This will primarily involve travel within the north of the UK to support our northern installations (e.g. Edinburgh to Nottingham). There will be occasional trips to off mainland and European destinations.
The candidate will be responsible for supporting any of the Bartec sites with a fairly wide variety of nuclear medical and molecular imaging equipment (toolkit and full training will be provided). The candidate will be in direct communication with the customer or user and will be responsible for identifying and repairing system issues and making system on-site repairs. All work will be carried out within the company ISO standards.
This position will be based out of the candidate’s home-based office with occasional visit to the LabLogic Sheffield office or the Bartec office based in Farnborough Hampshire.
This is a great opportunity to join a small company working on some leading-edge medical imaging equipment, ideally suited to someone with previous experience of a support role nature and previous experience of medical equipment and computers.
Responsibilities
- Preventative maintenance, upgrades and repairs of system installations
- Remote support for technical queries or fixing of issues
- Liaising with customers to arrange site visits
- Work closely with the service manager to coordinate and prioritise tasks
- Prepare service reports, maintain timesheet
- Work within company ISO procedures
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.
Requirements
- 2+ years professional experience in a technical support background
- Experience in medical industry and/or mechanical industry
- Experience in computers and software will be a strong advantage
- Knowledge or experience of nucleonics will be an advantage
- Frequent travel required, weekdays maybe with overnight stays
- Some overseas travel may be required
- Must be highly motivated and have strong problem-solving ability
- Excellent verbal and written communication skills
- Must be able to work independently
- Must have valid driving license
The above list is not exhaustive and, as such, you may be required to undertake other duties as appropriate.
To apply
If you think you are the right person for this post, please send a cover letter and your CV to the Group Manager via HR@bartectechnologies.com.
